Our Service
Free gift wrapping service
Surpriseyourman.com is pleased to provide a free Gift Wrapping service
to all our customers worth £4.00. Simply indicate your choice
of wrapping services when going through the checkout process.
Wrapping
Kit - If you would prefer to wrap your gift yourself, we will enclose
the finest quality tissue paper and
a stylish carrier
bag with your purchase so you can wrap the gift at your leisure.
Ready Wrapped - If time is short, you can ensure that
your gift will arrive beautifully wrapped in the finest quality tissue
paper
and a stylish carrier bag.
No Wrapping kit - If you would prefer not to have any wrapping paper
Price guarantee
The team at surpriseyourman.com strive to give our customers the
best value possible, and closely monitor our prices to ensure that
they remain competitive.
If you find any of our gifts available at a lower price
within 14 days of purchase within the UK, we will gladly refund the
difference.
Payment options
We accept paymemt by VISA, mastercard, Switch* and cheque.
* For SWITCH Cards : Please enter start date ( in addition to expiry
date ) if you do not have an issue number.
If you´re paying by cheque, please indicate:
–
billing name and address
–
delivery name and address
–
product name
–
a gift message (flowers and chocolate cards only)
–
delivery charge
–
email and contact phone number(s)
Please make your cheque payable to surpriseyourman.com and send with
above details to:
Gosurprise Ltd
C/o thisisfurniture.com
23-31 Hampstead Road,
Euston,
London NW1 3JA
Please allow 14 days for delivery.
Credit card safety
gosurprise Ltd., takes every possible step to make sure your data
is secure. We use Secure Socket Layers (SSL), an advanced internet
security
system, to protect the data you provide. This means all your ordering
information (including your name, address and credit card number)
will be encrypted while it is in transit making the details extremely
difficult
to read even if intercepted. As a result, your credit card and billing
information is secure on its way to our payment provider.
Most browsers support SSL. If you are not sure whether your browser
does, please check with your internet service provider for details.
Please ensure that you are aware of your credit card company´s
policy on the unauthorised use of your credit card. In the event of
an unauthorised use of your credit card, most card issuers will cover
all the charges, or limit your liability to £50. In the event
that your bank holds you liable for the unauthorised use of your card
over our site, which occurred through no fault of your own, we will
cover your liability up to a maximum value of £50.
This guarantee covers a maximum liability of £50.
In the event of loss or unauthorised use of your credit
card you must inform your card provider immediately, in accordance
with their rules
and procedures.
Delivery
We delivery to UK postcodes only!
This includes Mainland UK, Northern Ireland, the Scottish and Channel
Islands.
Telephone & Internet orders placed before 4pm can be delivered
by Midday the next working day to a home or office address by for a
fee of £5.50.Please note: a signature will be required as proof
of delivery. If no one is available a card will be left at the delivery
address and re–delivery will be attempted at a later date.As
voucher based gifts (spa days etc) are delivered by the Royal Mail,
please allow up to seven days for delivery.
For 'Date Specific' Delivery service please call 0870 013 5511.
gosurprise Ltd., guarantees to hold stock of every item displayed
on the website.
Same working day delivery restrictions:
–
Flowers available to postcodes UK wide.
For Flowers only:
- You may enter your preferred delivery date, this will override the
selection made below.
- Please note we cannot deliver on Sundays.
*Next working day delivery restrictions:
–
We are unable to guarantee next day delivery to some of the more isolated
regions in the UK.
–
For a list of the postcodes not covered by our Next Day guarantee please
click here.
Overseas Delivery is available on some products for a surcharge. Contact
our Order hot line on
0870 013 5511 or email contact@surpriseyourman.com for more information.
Gift messaging
To add a gift message call 0870 013 5511. Your message will be either
hand written or printed on a gift card and delivered with your gift.
Returns policy
General products – 14 day limit
surpriseyourman.com prides itself on its No Quibble Returns policy.
Our “no quibbles” guarantee means that if for any reason
you are unhappy with your purchase, i.e. the item you have ordered
is faulty, defective or you’ve had a change of heart (which is
fair enough) you must return it to us unused and in its original condition
within 14 days for a prompt replacement, exchange or refund.
If you return an item because of an error on our part, or it is defective,
we will happily refund your costs in returning it to us.
Goods returned to us because of a change of heart must be unused and
in perfect, re-saleable condition (including product packaging, instructions,
etc), otherwise we will not be able to refund you. You are responsible
for any other service provided to you in connection with your purchase,
e.g. delivery charge. The item(s) must be returned within 14 days of
purchase.
To make the process as easy as possible we have provided these easy
to follow instructions… Refunds will be made to the original
purchasing card only! I
1. Replace the item in its original packaging, making sure to include
the packaging slip and any special offers.
2. Contact our Customer Services Department:
Telephone: 0870 013 5511.
Our Customer Services Department is open:
Monday to Friday 10:00 – 17:30
3. Notify our Customer Services assistant as to whether you would prefer
an exchange or refund.
4. You will then be issued with a Return Authorisation Number and provided
with the correct Return Address.
Please make a note of your Return Authorisation Number and the correct
return address as this will vary according to the supplier.
5. Re–address the parcel with the new Return Address, ensuring
that the original delivery address is completely obscured to avoid
any confusion or delay.
For your own protection we ask that you insure the item to its full
purchase value against loss or damaged while in transit, as we cannot
be responsible for parcels that do not reach their destination address.
Please note that for hygiene reasons:
Underwears & Earrings cannot be returned under any circumstances.
Specialist products (vouchers) – 1 year limit
surpriseyourman.com will refund vouchers for a period of 1 year
from the date of purchase at our discretion subject to the following
restrictions:
Redletterdays vouchers: We will refund open-dated vouchers (i.e. before
a reservation is made) subject to a 10% administration fee, to a minimum
of £15 and a maximum of £50. Refunds will be made to the
original purchasing card only.
Henlow Grange vouchers: Vouchers are valid for 12 months
after which they expire. Vouchers are non–refundable. Cancellation
of a residential stay more than 30 days in advance will result in a £25
administrative charge and less than 30 days in advance will result
in a £100
administrative fee. Cancellation of a day stay less than 7 days in
advance is non–refundable, between 7 and 30 days will lose 50%
of the fee and more than 30 days in advance will result in a £25
administrative fee.
Order tracking
Both an Order Confirmation email and a Despatch Confirmation email
(excluding voucher based gifts) will be sent to allow you to track
your order´s status
Orders by telephone
Please ring our Order Hotline now on 0870 013 5511, open 7 days a
week from 8am to 11 pm. If we are busy please leave your details
and we
will call you bask as soon as possible.
Privacy policy
gosurprise Ltd. is committed to protecting your privacy.
The personal information we gather from you will only be used to help
us serve you. It will be used to process your orders, personalise your
gift purchasing experience on surpriseyourman.com and enable us to
send you reminder emails when important gift buying days, are approaching.
We may have to disclose your information to service suppliers to complete
your order. These parties include Royal Mail, Parcel Force. When you
give us your personal information you consent to this disclosure and
allow us to make our service available to you. We may on occasion supply
your personal information for purposes other than executing your order.
In order to be removed from the surpriseyourman newsletter
please email us at unsubscribe@surpriseyourman.com with your full
name and
email address and we will remove you from the mailing list. We will
confirm your removal from the mailing list by emailing you.
Terms & conditions
of service & website/catalogue use
gosurprise Ltd.®, provides this site and the goods and services
offered on it under the following terms and conditions of service and
website use (“Terms”); please read them with care. By using
the gosurprise Ltd., registered website(s) or registering to use the
services offered you are stating that you have read and understood
the Terms and agree to be bound by them. gosurprise Ltd., reserves
the right to terminate your account at any time, including if gosurprise
Ltd., learns that you have provided false registration information
or have violated the Terms.
1. Modifications to terms
gosurprise Ltd., reserves the right to modify the Terms from time to
time. We will keep the customer informed of these changes by posting
a notification on the website(s) homepage. The customer´s sole
recourse will be to discontinue use of the website(s). Continued
use the website(s) indicates the customer's understanding and acceptance
of the modified Terms.
2. Contract Formation and Governing Law
No contract will exist between gosurprise Ltd., and the customer until
and unless gosurprise Ltd., or one of its affiliates, dispatches
the customer´s gift. Acceptance will be deemed complete and
effectively communicated at this time. Ownership of the goods will
pass to the customer on receipt of payment and dispatch of the goods
from a gosurprise Ltd., affiliate warehouse.
Any and all contracts formed will be interpreted, construed and enforced
in all respects in accordance with the laws of England and Wales. gosurprise
Ltd., and the customer irrevocably submit to the exclusive jurisdiction
of the English Courts.
3. Copyright and Trademarks and Restrictions on the use of the Website
The content of this website(s) is copyright of gosurprise Ltd., and
belongs to gosurprise Ltd., or its licensors. All other intellectual
property rights are reserved. Certain of the names, logos and other
materials displayed on the website constitute trademarks, trade names,
service marks or logos (“Marks”) of gosurprise Ltd.,
or other entities. You are not authorised to use any such Marks,
ownership of these Marks and the goodwill thereof remains the property
of gosurprise Ltd., or those other entities.
This website is for personal and non–commercial use. You may
not modify, copy, distribute, transmit, display, perform, reproduce,
publish, licence, create derivative works from, transfer or sell any
information obtained from this website. You may only download to your
personal computer for viewing purposes and print out a number of pages
of this website for your personal use.
4. Geographical Coverage
gosurprise Ltd., will initially only service mainland Great Britain
(England, Wales and Scotland), excluding certain out of the way areas.
Access will be available to the website internationally but no sales
will be processed that involve a delivery address outside of the
specified area.
5. Disclaimer of warranties
To the fullest extent permitted at law, gosurprise Ltd., is providing
this website and its contents on an “as is” basis and
makes no (and expressly disclaims all) representations or warranties
of any kind with respect to this website or its contents including,
without limitation, warranties of merchantability and fitness for
a particular purpose. In addition, gosurprise Ltd., does not represent
or warrant that the information accessible via this web site is accurate,
complete or current. Price and availability information is subject
to change without notice.
6. Limitation of liability
Except as specifically stated on this website, to the fullest extent
permitted at law, neither gosurprise Ltd., nor any of its affiliates,
directors, employees or other representatives will be liable for
damages arising out of or in connection with the use of this website.
This is a comprehensive limitation of liability that applies to all
damages of any kind, including (without limitation) compensatory,
direct, indirect or consequential damages, loss of data, income or
profit, loss of or damage to property and claims of third parties.
7. Third party content and monitoring
Any opinions, advice, statements, services, offers, or other information
or content expressed or made available by third parties, including
information provided by other users of the gosurprise Ltd., website(s),
are those of the respective author(s) or distributor(s) of that information
and not of gosurprise Ltd., neither endorses nor is responsible for
the accuracy or reliability of any opinion, advice, information,
or statement made on the website(s) by anyone other than authorised
gosurprise Ltd., spokespersons while acting in their official capacities.
gosurprise Ltd., has the right, but not the obligation, to monitor
and review the content on the website(s) and your account to determine
compliance with these Terms and any other operating rules established
by gosurprise Ltd., to satisfy any law, regulation or authorised
government request, or for other purposes. You understand and acknowledge
that gosurprise Ltd., is not obliged to monitor content for accuracy
or reliability.
8. Partners and Advertisers
The customer´s correspondence or business dealings with, participation
in promotions of, or purchase of goods and/or services from gosurprise
Ltd., partners, advertisers or sponsors found on or through the gosurprise
Ltd website(s), including delivery of goods or services, and any other
terms, conditions, warranties or representations associated with such
dealings, are solely between the customer and such partner(s), advertiser(s)
or sponsor(s). Subject to the customer information in the website(s)
help pages, the customer agrees that gosurprise Ltd., shall not be
responsible or liable for any loss or damage of any sort incurred as
the result of any such dealings, or as the result of the presence of
such partners, advertisers or sponsors on the gosurprise Ltd., website(s).
Any visa, passport and inoculation requirements are the customer´s
responsibility and failure to obtain the relevant documentation and/or
inoculations is not the responsibility of gosurprise Ltd., or any third
party supplier of products and/or services.
Overseas trips involve expenses in the local currency. Any costs incurred
due to currency fluctuation are for the customer´s account.
9. Links to other sites
gosurprise Ltd., assumes no responsibility for the contents of any
other websites to which the gosurprise Ltd., website(s) has links
and shall not be held responsible or liable for any loss or damages
caused or alleged to have been caused by use of, or reliance on,
any content, goods or services available on such hyperlinked sites.
gosurprise Ltd., may not have control of such websites. The inclusion
of any hyperlinks to such other websites does not mean that gosurprise
Ltd., endorses the material on such websites or has any association
with the owner(s) thereof.
10. Price Adjustments
The price for the goods will be as stipulated at the time that the
customer places the order. gosurprise Ltd., is entitled to make adjustments
to the price to take account of any increase in supplier´s
prices, or the imposition of any new taxes or duties, or if due to
an error or omission the price published for the goods on the website(s)
is wrong. gosurprise Ltd., will inform the customer of the correct
price and give them the opportunity to cancel the order. If the goods
have already been delivered the customer will be given the opportunity
to return the goods and receive a full refund of the price and any
delivery charges that have been paid for the goods.
All prices on the gosurprise Ltd., website(s) are inclusive of VAT
but exclusive of delivery and insurance charges which will be payable
as indicated at the time of placing the order.
11. Claims Limitation
If goods arrive damaged the customer must inform gosurprise Ltd., within
10 days. The gosurprise Ltd., customer services department will issue
the customer with a returns authorisation number and notify them
of the returns procedure. In the event that the customer does not
notify gosurprise Ltd., within 10 days gosurprise Ltd., shall have
no liability for goods said to be damaged on delivery. If goods are
returned without notifying the gosurprise Ltd., customer services
department and following the specified returns procedure they will
be returned to the customer and an administration fee as well as
the cost of shipping will be charged.
12. Your account security
The customer is solely responsible for maintaining the confidentiality
of their username and password, and the activities that occur under
their username and password. The customer agrees to immediately notify
gosurprise Ltd., of any unauthorised use of their username and password,
or any other breach in security. gosurprise Ltd., cannot and will
not be liable for any loss or damage arising from the customer´s
failure to adequately safeguard their username and/or password, or
to otherwise comply with this section.
13. Termination
The customer agrees that gosurprise Ltd., in its sole discretion, may
terminate their password, account (or any part thereof) or use of
the website(s), and remove and discard any information posted by
the customer on the website(s), for any reason, including, without
limitation, if gosurprise Ltd., believes that the customer has violated
or acted inconsistently with the letter or spirit of the Terms. The
customer agrees that gosurprise Ltd, may terminate their access to
the website(s) without prior notice, and they acknowledge and agree
that gosurprise Ltd., may immediately deactivate or delete their
account and all related information and files in their account and/or
bar any further access to such files or the website. Further, the
customer agrees that gosurprise Ltd., shall not be liable to them
or any third party for any termination of the customer´s access
to the website. The customer may discontinue their participation
in and access to the website(s) at any time.
14. Promotions
Free promotional offers will only apply to purchases of £20 and
higher. In the event that the original purchase item is not required
a return will only be accepted if the promotional item is returned
along with the returned item, if the original purchase is returned
without the promotional item the cost value of the promotional item
plus the delivery charge will be discounted from the value refunded
on the original purchase item(s). Only one free promotional item will
be delivered per person for any one promotion.
Please report any violations to contact@surpriseyourman.com.
